Introducing The Heart of Care: Success Stories in Care Management

April 30, 2019 Frank Williams

Care coordination. Wellness coaching. Disease education. An empathetic ear.

Thousands of times a day, Evolent’s care management teams touch the lives of patients across the country. Working on behalf of our provider and health system partners, they help people facing major challenges—multiple chronic diseases, recent hospitalizations and terminal illnesses—to better manage their health and enjoy higher quality of life. They also coordinate care for some of the most vulnerable members of their communities, such as children in foster care and refugees.

Jessica Cooper, RN Care Manager, Evolent HealthThese Care Advisors don’t work alone. They stand on the shoulders of other Evolent experts who have built sophisticated systems to identify patients who would benefit most from care management and then deliver interventions most likely to help them.

Yet, even with this team on their side, there are cases that demand extra doses of resourcefulness, grit and resolve. Care Advisors help patients navigate not only the complicated health care system, but also situations like thorny family dynamics, government red tape and company drug programs.

To navigate these complex and sensitive challenges our Care Advisors form deep and trusting relationships with the patients and their families. I’m excited to introduce a new Evolent series, The Heart of Care, that highlights these inspiring stories and what motivates our Care Advisors to serve. Whether they’re on the phone with caregivers or sitting next to patients in a clinic, these care team members gain truly incredible perspective on the struggles that patients endure in our health care system every day, and what it takes to overcome them.

Evolent as a whole remains strongly committed to addressing those challenges. Our employees share a passion to serve our communities by changing the way health care is delivered, and Care Advisors contribute significantly as genuine, resourceful connections at the point, and at the heart, of care. I’m personally grateful for their impact, and I hope these regular Heart of Care stories leave you feeling inspired, too. 

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About the Author

Frank Williams

Frank Williams is the CEO and co-founder of Evolent Health. Evolent helps physicians and health systems achieve superior performance through value-based care transformation with the ultimate objective to dramatically improve the health of the populations that it serves. The company currently partners with leading health systems in over 35 markets, manages over 3.5M lives under value-based arrangements and employs over 3,700 professionals nationwide. Prior to Evolent, Frank also served as chairman and CEO of The Advisory Board Company, a global research and technology firm that serves over 5,000 organizations across the health care and higher education sectors. During Frank's tenure as chairman and CEO, The Advisory Board completed an initial public offering and grew to $450M+ in annual revenues with over 2,500 employees and $2B+ in market capitalization. Along with the Evolent Health board, he currently serves on the boards of Syapse, Business Talent Group and Peer Health Exchange and as an Advisor to TPG’s Growth and Rise Funds. A native Californian, Frank received a BA in Political Economy from UC Berkeley and an MBA from Harvard Business School.

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