Evolent Health Services

Evolent Health Services Client Centered Operating Model

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Evolent's Client-Centered Operating Model Aligns Our Incentives with Yours From our first interaction with you, through our proven implementation services, to our everyday operational and strategic discussions, Evolent is focused on you, our partner. We value transparency in all our interactions and work in tandem with you to give you the information, insight and guidance you need to achieve your goals. PARTNERING DIFFERENTLY THROUGH THE SALES AND CONTRACTING PROCESS We often hear from organizations about their experiences with painful sales and contracting processes rife with hidden fees, vaporware and false promises. Evolent's Business Development team partners with potential clients early in the relationship, to truly understand their needs and transparently communicate how Evolent can meet those needs. As we mutually agree on contract terms, Evolent's straightforward, inclusive per-member-per-month pricing eliminates surprise fees throughout implementation and ongoing operations. PARTNERING DIFFERENTLY THROUGH IMPLEMENTATION Evolent's mature, market-tested implementation model sets up our partners for success, whether it's a new plan launch or you're transitioning core administrative partners. We've implemented Evolent's platform and services in multiple markets for all lines of business. We know what to expect, have a proven formula and bring a track record of consistently hitting target go-live dates. Our proven implementation process helps our ongoing operations start off right. Dyad Leadership You'll have joint accountability from the Evolent Operations and Implementation Leads during the implementation process. Operational Domains Evolent manages functions that are closely tied through critical dependencies as a unified cohort, eliminating redundancy and ensuring quality results. Transparent & Flexible We understand not all implementations are the same and actively listen to our customers to provide a high level of client service.

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