The Heart of Care

Care coordination. Wellness coaching. Disease education. An empathetic ear.

  • The Heart of Care: Thorough Review Uncovers a Missing Medication

    The Heart of Care: Thorough Review Uncovers a Missing Medication

    Performing a patient’s annual medication review, Evolent Clinical Pharmacist Avani Arora recognized a vital missing drug and quickly addressed the issue.

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  • The Heart of Care: Addressing Behavioral Health, Immediate Needs Go Hand in Hand During Social Isolation

    The Heart of Care: Addressing Behavioral Health, Immediate Needs Go Hand in Hand During Social Isolation

    Behavioral Health Specialist Teena Lovern takes a whole-person approach to help patients facing challenges on multiple fronts.

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  • The Heart of Care: Beating the Odds with Compassionate Care Coordination

    The Heart of Care: Beating the Odds with Compassionate Care Coordination

    Evolent's April Womack facilitates a virtual visit, and later a socially distanced house call, for a patient with breathing problems and suspected COVID-19.

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  • The Heart of Care: Navigating Post-Discharge Care Gaps During a Pandemic

    The Heart of Care: Navigating Post-Discharge Care Gaps During a Pandemic

    When a patient did not receive critical medications for her respiratory problems, Evolent Health's Linda Cassidy stepped in to help close the gap.

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  • The Heart of Care: Removing Roadblocks to Help a Vulnerable Patient Stay Home

    The Heart of Care: Removing Roadblocks to Help a Vulnerable Patient Stay Home

    Evolent's Sara Plucker helped a man with multiple chronic diseases obtain important medications and avoid out-of-pocket pharmacy costs as COVID-19 threatened his community.

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  • The Heart of Care: Connecting Members to Critical Needs During a Pandemic

    The Heart of Care: Connecting Members to Critical Needs During a Pandemic

    A new food program helps a vulnerable woman stay at home and reduce her risk of exposure.

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  • The Heart of Care: Tackling Postpartum Complications and Complex Family Challenges

    The Heart of Care: Tackling Postpartum Complications and Complex Family Challenges

    Facing an intreated infection and a host of family and financial difficulties at home, a mother urgently needed support. Evolent RN Nurse Educator Yuneysi Diaz answered the call for help.

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  • The Heart of Care: A Terminally Ill Patient Finds the Support to Take on Her Bucket List

    The Heart of Care: A Terminally Ill Patient Finds the Support to Take on Her Bucket List

    When aggressive cancer treatments began to severely diminish a patient's quality of life, Evolent RN Care Advisor Wendy Haas helped her to change direction and make the most of her final months.

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  • The Heart of Care: "Detective Work" Helps Child Get Vision-Saving Services

    The Heart of Care: "Detective Work" Helps Child Get Vision-Saving Services

    After a young boy was repeatedly denied access to specialists to treat his rare eye disease, Evolent’s Melissa Al-Ahmadi pored over his files to figure out why and get the decision reversed.

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  • The Heart of Care: The Courage to Have a Difficult Conversation

    The Heart of Care: The Courage to Have a Difficult Conversation

    RN Care Advisor Carissa Grepo draws on her own past experiences—a sister's illness and loved ones' deaths—to help a family coming to grips with end-of-life issues.

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  • The Heart of Care: Behind-the-Scenes Persistence Helps a Vulnerable Child

    The Heart of Care: Behind-the-Scenes Persistence Helps a Vulnerable Child

    When a crucial piece of medical equipment was mistakenly denied to a young boy, RN Care Advisor Andrea Baker jumped into action to ensure he didn't go without it.

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  • The Heart of Care: Passion and Compassion Drive Creative Solution for Refugee

    The Heart of Care: Passion and Compassion Drive Creative Solution for Refugee

    After language and literacy barriers caused a refugee patient to miss important appointments, Paige Kolok devised a simple but effective solution to help the woman stay on course.

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  • The Heart of Care: A Whole-Person Approach to a Dire Situation

    The Heart of Care: A Whole-Person Approach to a Dire Situation

    To help a patient experiencing serious health problems, Evolent RN Care Advisor Jessica Cooper addressed not only her medical needs, but also financial, social and emotional barriers to better health.

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  • Introducing The Heart of Care: Success Stories in Care Management

    Introducing The Heart of Care: Success Stories in Care Management

    Evolent Health CEO Frank Williams introduces The Heart of Care, a series of stories that highlight the dedication of the company's care management team members to their patients.

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